Operation of network and
datacenter infrastructures
CONGIV already has extensive experience in operating the network and datacenter infrastructures of well-known customers. In doing so, we master the landscape of all well-known network suppliers. Our services cover the entire spectrum of operational activities – from the Network Operation Centre with 24/7 monitoring to back-office services and the Service Operation Centre. We ensure that our clients’ KPIs and SLAs are measured, reported and met. For this purpose we make our tool landscape available.
Our services in the Operation environment includes the following focal points:
- Service Management / Incident Management
- Service Assurance
- Hotline Support
- SLA and KPI Tracking
- Preventive Maintenance
- Field Line Maintenance
- Dispatch Management
- Service Operating Center
- Network Operation Center
-
Inlife Management:
- SW Update, SW Upgrades
- HW Replacement and Extension
- Capacity Management / Forecast Management
- Front and back office services (24 hrs /7 days, 8 hrs x 5 days)
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